Product Warranty:

At Moutain Tea, we stand behind the quality of our products with a guarantee. If, within 14 days of receiving your order, you discover any manufacturing defects in any of our products, rest assured that we’ve got you covered. We’ll either replace the faulty item with a brand-new one or provide you with a corresponding refund. Plus, we’ll cover all the expenses associated with returning the product and shipping the replacement or repaired item.

To initiate the return process for a defective product, simply inform us within 14 days of delivery by sending an email to info@moutain-tea.com. We’ll work closely with you to ensure a hassle-free return experience. However, please note that if the issue with the product is not covered by our warranty, any additional return-related costs will be the responsibility of the consumer.

Damages and Issues:

Upon receiving your order, please take a moment to inspect it thoroughly. If you happen to discover any defects, damages, or if you receive an incorrect item, don’t hesitate to get in touch with us right away. We value your satisfaction and will promptly assess the situation to make things right.

Exceptions / Non-Returnable Items:

Regrettably, we cannot accept returns for items that are on sale or discounted, as well opnned item. When it comes to returning an item, you’ll need to cover the shipping costs yourself, as shipping costs are non-refundable.

Exchanges (if applicable):

We offer exchanges exclusively for defective or damaged items. If you require an exchange for the same item, please reach out to us via email at info@moutain-tea.com, and we’ll assist you further.

Refunds:

Rest assured that we’ll keep you informed throughout the refund process. Once we’ve received and inspected your return, we’ll notify you of the approval status. If your refund is approved, it will be automatically processed using your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund posting.